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Returns Policy

Return Policy

Defective items

All products purchased from our website are checked for defects and quality before shipment. If your item has defects please contact us at returns@avanaaustralia.com.au and we will either issue a refund or exchange the item. Defective items must be returned to Avana Australia within (14) fourteen days of the purchase date to be eligible for replacement or refund. Items will be replaced with the same item originally purchased (if available); another item of the customer’s choice to the same value, or a refund will be given.

Item damaged during transit

We take extreme care to ensure your goods are packaged securely so they arrive in excellent condition. But in the unfortunate event a product arrives damaged, please contact us at returns@avanaaustralia.com.au and we will either issue a refund or exchange the item. Damaged items must be returned to Avana Australia within (14) fourteen days of the purchase date to be eligible for replacement or refund.

If you changed your mind

We accept returns within (14) fourteen days of delivery, provided that the items you are returning are unused, in their original condition and packaging however the cost of returning the product is at the expense of the customer. You may return your order in whole or in part for a refund or store credit. Please contact us at returns@avanaaustralia.com.au.

Please note due to the nature of goods sold by Avana Australia we are unable to refund goods once opened.

If we made a mistake

If we shipped the wrong item to you, please return it to us and we will resend your corrected order as soon as possible. We will also refund you all shipping costs associated with the return of your order. Please note that if you intend to return or exchange an item, you must contact us before shipping your item back to us. Please contact us at returns@avanaaustralia.com.au.

Please note due to the nature of goods sold by Avana Australia we are unable to refund goods once opened.

Cost of Returns

Costs associated with returning an item due to a customer’s discretion are the sole responsibility of the customer.  All other shipping costs will be reimbursed.